"Increase your workflow and productivity by unifying your communications."

The Corporate program is a bespoke solution developed by Mexuar to deliver an integrated and intelligent softphone solution for your applications. The communications solution utilises the VoIP managed service and/or your existing communications network. Whichever you choose the end result is a professional seamless communication experience.

Customer Relationship Management

When the softphone solution is integrated within your CRM it becomes a powerful tool when receiving and making calls using traditional and on-demand web applications. You can mass email your customers with promotional information and embed the softphone button to route calls to your sales team.

Your customers can call back the sales team using our softphone technology and talk through their standard web browser. These calls can be routed using our VoIP managed service. When your customer returns a call their data is displayed in a pop-up window indicating to the sales agent who they are and which promotion they are calling about. The agent can then handle the call in a professional manner.

For agents pro-actively calling customers the softphone can be integrated into the customer database producing a 'Call' button next to every telephone number. By simply clicking the button a call is made to a VoIP phone, landline or mobile number. Because there is no need to dial a number the agent saves time and can make more calls making the whole process simple and efficient.

Contact Centre

   It's rare to call a contact centre and not encounter IVR    (Interactive Voice Response). When using our softphone    technology an audio menu will be presented to the caller. In our    case an on-screen keypad will be displayed in a standard web    browser with touch-tone and audio prompts. The voice prompts    'press 1 for sales, press 2 for accounts' and so on. This type of    solution is commonly used by banks, credit card companies,    utility services and survey companies.

For customers calling contact centres on a regular basis, such as a utility company, the agent receiving the call can identify the customer from the database ID produced in the pop-up window. Callback can also be made using a 'Call Us' button produced next to every telephone number in the database list.

Presence can also be added to your contact solution. When a customer needs advice about a specific product it's important the call is transferred to the right agent. Currently 20% of callers hang up frustrated their call is not answered by an experienced agent. A presence solution enables the agent answering the call to identify if an experienced agent is available and can then transfer the call.

Blue Chip

Blue Chip companies are realising the advantages of innovative call solutions and now require functionality according to the structure of their business and employees.

Companies that employ homeworkers are able to have the softphone functionality integrated in their website or intranet. The softphone can be configured to reach employees in the office, working from home or available on their mobile. When working from home they can also dial out using the same softphone technology.

Audio conferencing offers a dynamic way to work and meet your colleagues at any time of the day. A page within your company website or intranet can be used to hold your meetings. Simply log in, click on the page and you will hear your colleagues online. A presence solution can also be added to indicate who is attending the meeting. All of this is possible using Mexuar's technology platform.

Telecommunications

   With the increase in VoIP technology there are many companies    offering solutions that enable you to talk through your PC. However    before you can access the service you will need to download large    softphone programs before you can even make a call: in some    cases this can be 20/30Mb.

   Mexuar's technology platform resolves this issue and more. The    softphone is a thin client (125kb) so tiny it will negate firewalls. Our technology enables you to make a call in seconds using a standard web browser such as Internet Explorer, Firefox or Safari using Windows, Mac or Linux operating systems.

The softphone is customisable either as a 'Call Us' button or keypad to enable you to dial specific numbers. When using the keypad you have full functionality of IVR (Interactive Voice Response) using DTMF (Dual Tone Multi-Frequency).

Mexuar's technology platform delivers the tools and functionality to compliment and enhance your unified communication solution.